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Responsible Parties

The terms and conditions apply to the contract between “The Owner” and the person making the online booking, also referred to as the “Renter” who must be over 24 years of age and who makes the online booking on behalf of all persons herein. No contract shall exist until The Owner has received and accepted an online booking request together with the correct “initial payment” and / or “full payment”.

Cancellation/Refund Policy

  • Cancellations 30 days or greater before date of arrival = Full Refund

  • Cancellations less than 30 days but greater than 15 days before date of arrival = 50% Refund

  • Cancellation less than 15 days before date of arrival = No Refund

Standard Cancellation Policy

Renter may cancel the confirmed reservation at any time and cancellation must be in writing in the form of an email. The owners reserve the right to cancel a reservation at any time and for any reason. If this occurs, a full refund of the booking deposit and/or associated payment(s) will be returned to the renter.  

Guest Responsibility

For the duration of your stay the Renter is responsible for the property which has been booked and all its contents. At the end of the rental period, all equipment including everything in the house, all walls, floors, and furnishings must be left clean and tidy, or the renter may be billed for any amount over and above the time normally spent on cleaning. Renter is liable for any breakages and damage to the property or its contents and will be billed when within 5 days after the end of the stay. Any third party visiting the property will be regarded as the renter’s responsibility, and any damages or breakages caused by any third party will be the renter’s liability. We will notify guests of any such charges if they are to be incurred and provide photographic evidence whenever possible of the damages. Guests shall comply with the terms and conditions as agreed upon in this contract.


The Renter is responsible for any damage to any third party visiting the property that is caused by renter or any member of the party staying in the property, or any other person who was invited to the property.The Owner and has full authority and privilege to evict any and all guests that do not comply with the agreed upon terms and conditions and no refund or credit will be offered.

Rental Period

  • The rental period runs from 4:00 PM ET on the day of arrival until 10:00 AM ET on the day of departure.

  • Cleaners will arrive at 10:00 AM sharp to get the house cleaned and ready for the next guest who typically will check in at 4:00 PM the same day. Late checkout without prior approval can result in an additional day’s rental charge.

Occupancy Limit

  •  A maximum occupancy of 6 people.

  • This limit is part of your agreement and must be strictly observed. People other than those in the guest party set forth above may not stay overnight in the property. Any other person in the property is the sole responsibility of the guest. If it is found that the occupancy limit in the unit exceeds the above-mentioned limits for overnight guests, the guest will be asked to vacate the property immediately with no refund of rental monies.

Limitations on Liability

  • The owners do not accept any liability whatsoever for death, personal injury, sickness, accident, delay or loss of luggage or personal effects or any other loss or misadventure which may occur whilst renting the property. It is the responsibility of an adult member of the party to ensure that children are properly supervised at all times within the pool and surrounding area. No diving or horseplay in the pool is allowed. Glass is not permitted in the pool area. By entering into this contract all parties become guests of Windsor Hills Resort for the duration of your stay, however the use of the community pool, tennis courts, basketball courts, volleyball courts and recreation area is entirely at your own risk. Please bear in mind that our home is situated on a development which consists of both residential and vacation homes and is subject to homeowner association regulations to which you must comply. If for any reason you are in breach of the association rules the owners or management company cannot be held responsible. This waiver is also applicable to people visiting the property as guests of the client.

Force Majeure

  • As with any other vacation, there are circumstances completely beyond our control, in which the property may not be available for your booking. Such circumstances are referred to as Force Majeure. In the event of Force Majeure, the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, they will issue a pro-rated refund of monies paid. This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.


  • Each guest is responsible as a part of this agreement to leave the unit in the same decree of cleanliness in which it was found when they checked in. Should you occupy a unit that has not been adequately cleaned, contact us immediately, so that we can rectify the situation.

Checkout Procedure

  • Check out time is at 10:00 AM prompt. Late check out without prior arrangement will result in an additional fee of rental charge of 1 day that will be deducted from the damage deposit.

  • The guest instruction manual in our home will detail what you are requested to do when checking out. This usually means taking out the trash, loading and starting the dishwasher, putting back toys, strollers, small appliances, and other items back in their original place and securing the door when you leave the unit.

  • If you are unclear of your responsibilities, please contact the owner for clarification.

Food Containers

  • As per Florida law, no open food can be left behind in the refrigerators or kitchen closets after check out. Any food left behind by the guest after check out will be promptly discarded by the cleaners. We request that guests empty the refrigerator and discard all food items prior to checkout. You can post your unopened food items in Windsor Hills Guest Facebook page to see if other guest can use or leave in the unit for the cleaners

Pet Policy

  • Pets are NOT permitted in any of the condos due to our HOA guidelines. Any violation of this will result in a 100% forfeit of the damage deposit and request to vacate the property with immediate effect.

Code of Conduct

  • Windsor Hills is a residential community. No guest behavior should interfere with the privacy and the quiet enjoyment of other residents and guests. Please do not swim, play loud music or behave in any manner that could be construed as an inconvenience, however minor, to your neighbors between the hours of 11PM and 7AM. In the event that anyone in your party behaves in a manner determined by the homeowner, our management company, Windsor Hills Resort staff, or local authorities believe is likely to cause danger, distress or annoyance to anyone else resident or visiting the Windsor Hills Resort community, or damage any property in the community, you may be required to vacate the premises permanently and immediately and neither the owners, our management company, Windsor Hills Resort staff, nor any other related party shall be responsible for any cost you may incur, nor shall we pay any compensation whatever, nor make a refunds due to these actions. If another home is loud or rowdy after hours, then the Osceola County Sheriff’s department can be contacted by calling 911 or the non-emergency phone number from the home (this is in the home manual inside the home).

Damage Deposit

  • Upon acknowledging the rental agreement, the renter(s) agrees to pay for any damage of any kind to the property from the damage deposit of US $250. The owner retain the right to retain the damage deposit (either in part or full) to cover excess damage of any kind to the property, missing or damaged furnishings, appliances or property, excessive use of electricity (such as leaving the doors open with air conditioning on), excess cleaning costs or any other condition requiring repair or replacement prior to subsequent guests. The security deposit authorization, less any such charges will be released as soon as we have completed the inventory and occupancy report. The owners reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

No Smoking

  • Smoking is strictly prohibited both inside our properties and also in the patio and screened in lanai. Guests found smoking will be required to pay for additional cleaning and deodorizing and will be asked to vacate the property with no refund of rental monies.

BBQ Grills

  • BBQ grills are not permitted to be used in the patio of the condominiums. There are BBQ grills in the picnic areas in the resort which can be used on a first come first serve basis.

Staff Access

  • It may, on occasion, be necessary for staff or agents of the owner to enter the unit in order to perform routine maintenance and/or repairs.  In such a situation, guests will be notified in advance. By agreeing to these terms and conditions, guests are required to allow entry to these individuals.


  • The property may not be sub-let

Extra Surcharges

  • Additional charges apply if not complied, where the owner has to send someone out to fix or repair or pay extra for cleaning. Some examples are:

  • Frozen a/c (this could happen if thermostat temperature is placed below 68 degrees) $200.00

  • Clogged toilet $75.00

  • Moved furniture and not returned to original placement $75.00

  • Smoking inside the home or screened-in lanai/pool area $250.00

  • Excessive required clean or also considered a double clean $200.00

  • Check out after 10:00 AM or “late check-out” without prior authorization is considered an extra day rental charge

  • Extra charges may be incurred for extra work. Some examples include: stained linens & towels (bleach/blood/drinks etc.), carpet & furniture stains requiring professional cleaning,

  • Unfortunately, every one of these items listed is from real-world examples of these things occurring in the homes they manage at various times, we do not get upset if something gets broken or damaged, it happens, it’s a rental home after all, but we do expect people to let us know there was a problem and hopefully own up to their mistake and pay for any damages they incurred,
    pretty simple really, please take care of our home like you would your own! 

  • To avoid an additional charge, we ask that our home be left in the same condition as when you arrived.

Parking Permits

  • You will be provided with a parking permit/access permit at the main gate for each vehicle in your party when you check-in at the main gate of Windsor Hills at the beginning of your vacation. The parking permit needs to be scanned at the gate both for entry and exit from the gated community. Absolutely no tailgating allowed. The parking permit should be displayed on the dashboard during the time of your stay in Windsor Hills.

Starter Supplies

  • Like most vacation homes, ours is self-catering and has an initial “starter supply” of consumables. Once these have been used it is the responsibility of the guest to replenish these items for their use for the remainder of their stay.

  • The following starter supplies are provided in the unit prior to guest check-in:

  •  1 roll of paper towel

  •  1 toilet paper roll per bathroom

  •  1 dish sponge

  •  1 dishwasher detergent tab

  •  1 laundry detergent sample

  •  1 small bottle of dish soap

  •  1 trash bag in each receptacle

No other supplies will be provided. Guests are responsible for purchasing their daily essentials including cleaning supplies, laundry detergent, paper products and other items for their use.
There are numerous supermarkets and drug stores within a few minutes of our home.


  • There is no daily housekeeping service provided in the rental rate. Before check-in, the condo will be thoroughly cleaned by a professional cleaning company and clean sheets and towels will be provided. Mid-stay cleaning services during your stay can be requested for an additional fee


  • Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. 

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